Welcome to the team! We are glad you’re here!

Below you will find answers to many of your operational questions!

As you are aware, you run your own business including hours, service offerings, pricing, benefits, taxes and social pages. You are not an employee of ESxBeautyLLC.

  • We advise you to use ESxBeauty in your branding posts, update your business social media profiles (name, tag or bio) to include “@esxbeauty”. i.e. (Lash by Louise @ ESxBeauty) as this will help your brand identity and visiblity.

  • We recommend you follow our general operating templates for customer communication such as booking confirmation emails and text reminders. These are automatically sent and configured, you will not need to create or manage this.

  • We also urge you to follow our spa standard cancellation policy which can be found here.

  • As agreed to in your lease, you must be mindful of the other lessee’s space and property.

  • You can decorate and arrange your space as you please, but must get approval for painting and use the provided hanging hardware.

  • You will be included in the spa’s marketing efforts.

Marketing:

  • We will promote you on our business social pages and announce your addition to the spa effective immediately.

  • We urge you to join Facebook groups of Delaware to promote your business, such as “Delaware In The Know”, “Whats Up In Delaware” and “Delaware Mom’s In The Know”.

  • You will be included in the spa’s monthly marketing efforts.

Relevant apps and software:

  • Quickbooks (best for book keeping + tax information)

  • Canva Pro (media/video templates)

  • Picsart (media collages)

  • Mojo (video/promotion templates)

  • TikTok

  • Instagram

  • Facebook

The Spa’s door code:

  • 8267

  • You may access the spa space at anytime.

How to communicate discount/service changes?

  • If you choose to run discounts for any service, you will need to communicate that with Elaina. Changes will be made by Elaina within 24 hours.

  • If at any point you decide to offer more services, stop offering services, change prices or duration of services, this must be communicated to Elaina for the changes to be made. Changes will be made by Elaina within 24 hours.

How does retail work?

  • Retail products, descriptions and prices will need to be added to your intake form to be sold at the spa, this can be updated but will need to be communicated to Elaina. Changes will be made within 24 hours.

How does “payroll” work?

  • You will receive an email from Square requesting you configure your payroll settings. You will need to configure your personal details and banking information. You will only receive a 1099 Independent Contractor form will need to account for and file your own taxes.

  • Payroll runs from Tuesday to Monday and will be received every Friday.

  • You are not paid as an employee, you receive 70% of your service income and 100% of the sales tax, less square payment processing fees.

How do service emails get sent?

  • Emails are automatically sent to your clients upon booking, to confirm their appointment, as well as a 24 hour email and text reminder for upcoming appointments

  • Cancellation/Rescheduling emails will be sent, outlining our policy

How can I access the appointments dashboard and app?

  • To access “Square Appointments” you will receive an email directly from square prompting you to setup a unique sign in. From here you can access your dashboard on the web, and download the appointments app for mobile. On the app you will be able to manage all aspects of your appointments including viewing your calendar, managing availability and charging cancellation fees. On the web dashboard you will be able to access your revenue reports and get a further in depth view of your business.

How does checkout work?

  • We recommend using the POS at the front desk of the spa. You will need to login with the provided 4 digit code. You will want to sign out, back to the code login screen after each transaction.

* The aforementioned operational guidelines are recommended but optional. If you do not wish to follow one or more of the recommended guidelines above, none of them will apply and your business will be fully autonomous within the salon. (Website, client communications, payment processing, etc.) *